MAKE AN INQUIRY OR A COMPLAINT ABOUT A CHARITY OR COMPANY 

Inquire about a Charity or Business

CESRA gives information about a charity or Business based in Kenya at the request of an inquirer. To inquire about any organization listed or not listed on our database please complete our online form. It will take between 2 to 3 weeks to gather information of the Charity or organization that you are inquiring about, If it’s not listed on our database, but it can take 1 week to give accreditation report for charities or organizations listed with us.  


Complain About a Charity or Business 

We also accept complaints on charities or companies in an effort to help resolve complaints from either parties. The information you provide though our online form will be forwarded to the charity or company for their response. The charity or the business will be asked to respond within one month, Once they respond you will be notified of the response by email.  From that point, CESRA seeks to facilitate a resolution between you and the charity or organization in question. All Genuine complaints will be posted online for other consumers or donors to see.

In our effort to resolve disputes and complains we also advice the complainants to contact the charity or company prior to filing a complaint to see if the problem you are complaining about can be resolved and if it does not get resolved to your satisfaction then you can file a complaint on our online form
REASONS WHY CONSUMERS COMPLAIN 
  1. Not keeping promises
  2. Poor Customer Services
  3. Environmental/community relation issues 
  4. Hidden Information and cost
  5. Low quality of products/services
  6. Inaccessibility
  7. Poor Management 


REASONS WHY DONORS COMPLAIN 

  1. Misusing donor money
  2. Changing of your vision/mission without consulting
  3. When you lie about budgets, employees, etc
  4. Lack of giving reports/communication 
  5. Not operating a charity bank account /using personal accounts 
  6. Running unregistered charity and not informing the donor
  7. Misuse of employee and volunteers
MORE DETAILS

  • Complaints without contact details of the complainants will  be rejected by CESRA
  • Never post Complaints with abusive language
  • Filling a complaint is free 

  • If you are a potential donor and would like to know more about a certain charity you don't see on our list, you can also inquire or request the charity to initiate an accreditation process.
  • CESRA is more concerned about guiding charities or companies in adopting the best practices rather than naming and shaming them.